Shipping

Shipping-related inquiries; tracking your parcel, address updates, changing or delaying shipments, and delivery times

• When is my next refill?
• Why is my order stuck at customs?
• Can Bioniq help speed up the customs clearance process?
• Who do I contact if my package is delayed at customs?
• How can I reduce the risk of customs delays with future orders?
• Can I track the customs clearance progress online?
• How long does customs clearance usually take?
• What should I do if customs contacts me?
• What happens if customs rejects or returns my order?
• How long does it take for me to receive my Bioniq order?
• Can you deliver to any address?
• I cannot locate my parcel. What should I do?
• How do I change my shipping address?
• Can I delay my next shipment?
• Will there be sales tax on my subscription?
• Can I authorize FedEx to leave my package without a signature or have someone else sign for it?